Refund policy
Last updated: September 6, 2025
Please note: We do not offer refunds or returns as a general policy. Refunds are only considered in cases of defective items, missing products, or lost parcels.
Defective or Damaged Items
If you receive a defective or damaged product:
- You must contact us within 24 hours of receiving the parcel.
- Reach out via WhatsApp at +91 8595056415 or email support@kristore.in.
- A full, uncut unboxing video is required as proof.
- Our team will review and verify authenticity within 3 working days.
- If confirmed, a refund (partial or full) will be initiated, and the refund amount will be credited back within 7 working days.
- In most cases, the defective item does not need to be shipped back. If we request a return, the customer is responsible for the return shipping cost.
Missing Items in Your Order
If you receive fewer items than ordered (e.g., you ordered 4 but received 3):
- A full, uncut unboxing video is required to validate the claim.
- Send the video via WhatsApp or email to our support team.
- Once confirmed, we will either send a replacement or issue a full refund for the missing product.
Lost Parcels
If your parcel is lost in transit:
- We take full responsibility for shipping and safe delivery.
- In case of loss, we will issue a 100% full refund of the order value.
Refund Processing Timeline
Once a claim is verified and approved:
- Verification is completed within 3 working days.
- Refunds are processed within the next 7 working days.
- The amount will be credited back to the original payment method used at checkout.
Important Notes
- Without a proper unboxing video, refund claims cannot be accepted.
- Requests made after 24 hours of delivery will not be eligible.
- Refund approval is subject to verification of the claim’s authenticity.
Contact Us
If you need to raise a claim under this policy, please contact us:
- WhatsApp: +91 8595056415
- Email: support@kristore.in